We strongly recommend our products be installed and serviced by authorized dealers. Are the flames on my gas logs adjustable? 3) A Solenoid (for remote model RCT-MLT). Does a direct vent need to be on an outside wall? If not, install the batteries only when there is a power outage. There are two reasons for this. SMART-STAT 120 volts must be wired to the fireplace. We recommend annual service of your fireplace by a qualified serviceperson. I have questions or issues with the RC300 wireless remote control. Gas is getting to the valve, but is not coming . Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. A third source of odor can be from the adhesives used in surround materials. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner. If you have a fan or a remote control option, they will not work without power, but the appliance itself will burn and provide heat. What is the difference between "steady state" efficiency and AFUE? Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies. Your local dealer can help you pick the insert that best fits your needs. No. View a video demo on the RC300 wireless remote. The glass on my fireplace is unusually hot. No. 2) Misunderstanding on how the remote features operate the fireplace. My remote will not turn my fireplace off. LP units run slightly higher. For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer. Not on a direct vent or B vent model. YouTube link is attached (a picture says 1000 words!). Remember that each remote is equipped with a safety feature, which turns the fireplace off after 9 hours of continuous usage, when operated in the manual mode. What does an outside air kit do and do I need one? Installation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. There are two reasons for this. The risk for damage increases if you attempt to ship product outside of our dealer network. If I want to convert my wood-burning fireplace to gas, is a set of gas logs or a gas insert going to be my best option? Dirty Burner Ports 5. We follow the recommendations of the TV manufacturer. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation. This remote offers the feature of turning the flame on and off manually or by thermostatic temperature control. 5. Should I have any type of inspection done to my fireplace or insert? Heatilator fireplace won't light. STEP 8: Finally, turn the unit's ON/OFF switch (or wall switch or remote control) to the "ON" position to start your fire. Can I use my gas or wood appliance if the power is out to my home? Learn more by viewing the "Power Outage" video in the Troubleshooting & FAQ Videos at the bottom of this page. The glass on my fireplace is unusually hot. No. Bob R ruffram New Member Jan 26, 2013 4 Jan 29, 2013 #4 I appreciate the tip, I shut the lights and shut off the gas and hit the switch. Seasoned fireplaces: what have you burned in the past? Yes. The fireplace flame does not turn on and off at the exact desired temperature. Although the frequency of your fireplace servicing and maintenance will depend on use and the type of installation, you should have a qualified service technician perform an appliance check-up at the beginning of each heating season. Consult the installation manual for instructions. The temperature reading on my hand-held transmitter does not match my house wall thermostat. It is always required to maintain the necessary clearance to combustibles as prescribed in the fireplace installation instructions. Your dealer can help you with adding a remote control. What is required to use a remote control? Direct vent fireplaces are excellent sources of zone heating by bringing room air in the bottom grill, heating and returning it to the room through the top grill. 2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. Operating the fireplace for longer than a continuous 9 hours is not a safety issue, but can cause the temperature in the room of the fireplace to reach higher than normal temperatures. Gas stoves have a serial/model/rating plate attached to the back of the stove or inside the pedestal base. We only sell fireplaces through our local dealers. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. Our fans are purposely designed at lower CFMs (cubic feet per minute). How to Troubleshoot My RC300 Remote. - An LED/LCD digital read out of the rooms temperature. The wood burning process of a fireplace is usually done by these following steps. The glass doors should be closed as the fire dies down to minimize the amount of room air going up the fireplace chimney. What is the difference between a Direct Vent and a B-Vent gas hearth product? The wall switch requires low voltage electrical wiring. You can find a factory-trained professional on this website under the Dealer Locator section. No. How can I avoid accidental operation of the remote control while I am away from home for an extended period of time? For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer. This is normal in the first few minutes of operation. In an effort to deliver quality products, service, and safety, Hearth & Home Technologies, Inc. distributes our family of products exclusively through authorized and trained distributors and dealers. How should I use the glass doors on my wood-burning fireplace? The other type of gas fireplaces we sell, called B-vent fireplaces, come with fixed, not sealed, glass fronts. It can conveniently do the following with just the touch of a button: - Has an automatic timer function that allows you to turn the fireplace on for a desired amount of time between 1 to 90 minutes. This is normal in the first few minutes of operation. On a solid surface, 150F is very hot to the touch (to put this in perspective, water boils at 212F and the average bath water temperature is 110F). STEP 6: While pressing and holding in the valve knob (in "PILOT" position - it should press in about 1/4"), press the red piezo button repeatedly (once per second) until the pilot ignites. Quoting from the manual under, " pilots won't light, there is no noise or spark." "Remove igniter wire "I" from module. How often do I have to clean the gas fireplace and vent? If you can close the drapes or otherwise shut out any external light sources, turn the gas OFF & get right in there, while somebody hits the switch. 2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius. When the main burner is off the pilot is also off. Heatilator carries Reveal model B-vent gas fireplaces which are sold without fixed glass on the front. Can I cover the louvers on my fireplace or insert face? Gas stoves have a serial/model/rating plate attached to the back of the stove or inside the pedestal base. Is direct vent the same thing as ventless? How often do I have to clean the gas fireplace and vent? If tapping it makes it click on and off, you probably have a loose wire inside and replacing the regulator head would fix it (NGK-DXV). The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. Your wall switch may be in child proof mode. Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. No, absolutely not. They can burn one or the other, but not both. These accessories are often times not included in online sales, and can be very difficult and expensive to find after the fact. SMART-BATT - This remote is perfect for you if your fireplace was previous installed without power and it would be too costly or impossible to wire electricity to it. We also provide optional remote controls which can control your fan speed from your favorite chair! When burning gas logs in a wood-burning fireplace, the glass doors should always be fully open when the gas logs are burning. from manufacturing will be burning off the fireplace. No. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. Your fan kit has a rheostat control (like a light dimmer). Here are a few things to consider if you are contemplating an online purchase of a quality hearth product. In many cases a gas fireplace has several facing and trim options. Can I partially close the damper on my wood-burning fireplace so less air goes up the chimney? Why? For about 1-2 min. Direct vents are a completely sealed system; B-vent appliances are not. Only pilot comes on and stays on. Never, ever wash your logs. No, with todays venting options, direct vents can go literally anywhere in the home. Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured. 2. SMART-STAT 120 volts must be wired to the fireplace. Should I leave the batteries in my IPI system? For proper sales and service, find a local authorized dealer near you. The frequency of the remote control cannot be changed without special equipment, which is not readily available to homeowners and/or service companies. Many of our gas fireplace models that have louvers or grills on the front can have a fan kit added. Furthermore, many local dealers will not service a fireplace they did not sell, making the authorized service of your product much more expensive. Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface. My Firebrick Gas Insert Won't Light: Resetting the Control Module After Cleaning the Sensor Rod. Here's my situation. A damper clamp will come standard with your gas log set and MUST be installed to maintain a small opening at all times. A flue is another name for the fireplace chimney or venting system. NOTE: we take no responsibility of any damage caused by the heat of the fireplace. Steady State: An efficiency rating is testing only the efficiency of the fireplace when it is burning. 4. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. If your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. 6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote. The highest priority goes to the ON/OFF switch located near the valve assembly. View a video demo on the RC300 wireless remote. No. A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. There are several models on our website that are capable of this clean-faced, zero clearance finish. Partially closing the flue (chimney) damper can cause smoke to spill into the room when burning wood, or cause carbon monoxide (CO) to come into the room when using gas logs. Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. I have a fan kit on my wood-burning fireplace but it doesn't seem to blow much air. Sonic or Sound is the third technology used with remote controls. 2) Misunderstanding on how the remote features operate the fireplace. 24 hour clock. The larger size of a masonry chimney is unsuitable for use with a factory built fireplace. In many cases a gas fireplace has several facing and trim options. My WSK-MLT appears to be locked and will not turn on my fireplace. They are especially convenient in large rooms where a switch on the fireplace or on the wall is not always easily accessed. Dust can cause odor. You can turn the control down to reduce the air noise from your fan. No. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation). 3 . Not if your fireplace was shipped with a glass panel on the front. 3. When I turn the switch on the igniter sparks and the pilot lights but the main burner will not light. We only sell fireplaces through our local dealers. No. I've changed the #3 snap - Answered by a verified HVAC Technician We use cookies to give you the best possible experience on our website. On a new gas fireplace there is a curing time or burn-in time. The highest priority goes to the ON/OFF switch located near the valve assembly. Can I position my gas logs in a different fashion or use a different log set? For assistance with this, contact your dealer. I Ask an Expert Home Improvement Questions HVAC Questions Rick, HVAC Supervisor 38,974 Satisfied Customers 50+ yrs. Have you cleaned the fireplace prior to burning? Remove all objects from your mantel and then replace the objects one at a time. Based on national averages, a natural gas fireplace consuming 27,000 BTUs/hr will cost less than 20 cents/hr to enjoy. Yes! Hearth & Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. Why? Your local dealer will be happy to assist you in determining the best venting option for your particular layout. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL standards for combustible temperatures. - Safety features; If the fireplace is turned on manually or by the thermostat and is on constantly for 9 hours the remote will turn the fireplace off. We also have several wood-burning stoves and inserts that are very efficient. 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